Shipping policy

Delivery countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden.

Shipping costs: free for orders of €150 or more; €9 for orders under €150 (to Poland: €5). The final shipping cost is always shown in the cart before you place your order.

Delivery time – items in stock: shipped within 3–5 working days of receipt of payment; delivery by parcel carrier usually takes a further 1–5 working days, by freight forwarder (large furniture) 3–10 working days, depending on the country.

Pre-order items: the planned shipping date is shown on the product page, in the cart and in the order confirmation. If an order contains pre-order items, it is shipped in full on the latest planned date. If we learn that the planned date cannot be met, we will inform you by e-mail without delay, giving the new date and the reason. You may then cancel the order free of charge and receive a full refund immediately; your statutory rights remain unaffected.

Tracking: once your order has been shipped, you will receive the tracking number by e-mail. Large furniture is delivered by a forwarder who will contact you in advance to arrange the delivery date.

What delivery includes: Parcels (smaller items and accessories) are delivered by GLS to the delivery address. Large furniture is delivered by a freight forwarder; before delivery, we or the forwarder will inform you by e-mail of the date and what the delivery includes. In Germany, large furniture is usually carried into your home up to the 3rd floor. In other countries, large furniture is usually delivered on a pallet to the kerb in front of the building – carrying it into your home is not included, and some forwarders may ask you to help with unloading. Assembly and removal of the pallet and packaging are not included. If you need the furniture carried to a higher floor or other help, please contact us before ordering at info@woodive.store.

Damaged delivery: if the packaging is visibly damaged, please note this on the delivery receipt if possible and send us photos at info@woodive.store. This helps us settle the claim with the carrier; your statutory warranty rights do not depend on it.