Refund policy

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods in one order that are delivered separately, the period starts on the day you (or the third party) acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Proforti sp. z o.o., ul. Wawrzyńca Engeströma 10, 60-571 Poznań, Poland, e-mail: info@woodive.store) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail), or use the withdrawal form on our website (link “Withdraw from contract here” at the bottom of every page: woodive.store/pages/withdrawal). You may use the model withdrawal form below, but it is not obligatory. If you use the form, we will confirm receipt of your withdrawal by e-mail without delay, stating the date and time of receipt. You may also withdraw from individual items of your order only.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will collect the goods. We bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exception: The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised (e.g. furniture made to individual dimensions).

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To Proforti sp. z o.o., ul. Wawrzyńca Engeströma 10, 60-571 Poznań, Poland, info@woodive.store:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
  • Ordered on (*)/received on (*):
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:
  • (*) Delete as appropriate.